GVMA presents


Thanks to a partnership between the Georgia veterinary medical association and communication solutions for veterinarians, GVMA members can save $10 and pay $89 per webinar for your entire staff. webinar

  • Live webinars at 12 and 3 p.m. ET on the third Thursday of each month.
  • Unlimited Playback of your webinar
  • 1 Hour CE Credit for each session
  • Sessions include handout, test and CE Certificate

Each online session is live, and interaction with the presenter is encouraged. Sessions will last approximately 1 hour and are RACE approved.

About Your Consultant -

Wendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver, CO and is a Certified Veterinary Journalist. Her consulting firm helps veterinary teams and owners improve communication skills, compliance, client service, and hospital management and is a leader in phone-skills training. Wendy is a member of the American Animal Hospital Association and has been an instructor for the AAHA Veterinary Management School. Known for seminars and webinars packed with practical business ideas that can be immediately implemented, Wendy speaks at conventions internationally. She is the author of five books and five videos and frequently writes for veterinary journals.




More info on Wendy's webinars

Recorded Topics Include

Creating the 5-star experience over the phone
Secrets to lead phone shoppers to become new clients
Take control of scheduling calls
10 phone skills every receptionist should know
Follow-up calls that increase patient visits 4 easy steps to turn price shoppers into new clients
Have receptionists speak with confidence missed opportunities over the phone phone skills for veterinary Teams callbacks that get clients to come back
How to deal with jerks
How to talk to clients about money
Client service lessons from Golden retrievers how to get to Yes for dentistry
Creating the 5-star experience for surgery and dentistry
15 communication skills for veterinary teams 6 awkward client conversations
Be a client service superstar
Creating great first impressions for new clients
How to keep doctors on time
Secrets to effective scheduling

Upcoming 2017 Topics Include

Dental promotions that boost compliance
Phone scripts that Gain new clients
Ways to increase productivity when You’re short staffed
How to prevent client complaints and bad reviews
Be a telephone superstar
What millennial clients want from Your veterinary clinic
Managing bad clients: Dr. Google-seekers, discount divas and obnoxious smartphone users
5 Golden rules to impress callers
10 ways to educate clients about dentistry
Own the phone: how to lead conversations
best practices for financial conversations
5 phone mistakes receptionists make